Logistics Customer Representative - On Site Guayaquil

Description

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.

We have been impacting the world since 2018, and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

In our modern offices, we provide different amenities such as casual attire. Additionally, our benefits include a health plan, gym membership, well-being platform and digital gift cards.

As a Logistics Customer Representative, you will analyze and provide logistics information to aid cost-effective, efficient, timely, and high-quality logistics solutions.

Some of your responsibilities are but are not limited to:

Load Management and Operations: Coordinate load coverage with carrier sales, build loads in McLeod, schedule pickup/delivery appointments, accept tenders via email, TMS, or EDI, and update customer portals.
Proactive Track & Trace: Prioritize urgent loads, perform check-calls, log events, enable Macropoint tracking, and follow up with carriers to ensure on-time delivery.
Issue Handling: Investigate and communicate transit issues (delays, breakdowns, rejected/damaged goods, TONUs, driver fall-offs). Add accessorials and issue comchecks when needed.
Customer Communication and Service: Provide proactive updates, anticipate customer questions, escalate when necessary, and deliver confident, solution-oriented support.
Carrier Booking and Negotiation: Post shipments on DAT, onboard carriers via RMIS, confirm driver details, and ensure on-time pickup performance.
Reporting and Handoffs: Create end-of-shift reports to highlight pending items and ensure a seamless transition for continued service.
Weekend and SPOT Freight Execution: Generate revenue by quoting, vetting carriers, posting loads, providing ETAs, and quickly locking in opportunities with customers.
Availability and Support: Always be available to assist customers, proactively ask how to help, and emphasize full support to meet their needs.

Minimum requirements

What would help you succeed:

Believe and love what you do.
High aptitude for customer resolution.
Proactivity and sense of urgency.
Dynamic and goal-getter attitude.
Excellent communication skills.

Minimum requirements:

Studies: High School Degree is required. Desirable (but not required) studies in International Business, Business Administration, Foreign Languages, Logistics, or administrative related. Other studies are also considered.
Experience: At least 1 year of experience in customer service roles. Having experience in freight brokerage is a plus.
Language: Advanced English skills. C1 or higher is preferred.

Perks:

Schedule: Monday to Friday from 9:00 am to 6:00 pm., following the American calendar.
Location: Only for Guayaquil, Ecuador. This position will be on-site at Regus Guayaquil (4 Pasaje 1 NE, Mall del Sol, 4th Floor Torres del Mall).
Salary: 800 USD per month.

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

Skills

Results Oriented
Sense of Urgency
Detail Oriented